Frequently Asked Questions
What sizes do you offer?
We offer a wide range of sizes to suit every body type. You can find detailed size charts for each style on the product page. If you need further assistance, our customer service team is happy to help you choose the perfect fit!
How do I care for my products?
To keep your swimwear in the best condition, rinse it with fresh water after every use, avoid prolonged exposure to direct sunlight, and hand wash with mild detergent. Always let it air dry flat, away from heat sources.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days, and delivery times vary depending on your location. Orders usually arrive within 3-7 business days. You’ll receive a tracking number to monitor your order’s progress!
Can I return or exchange my purchase?
We want you to be completely happy with your purchase! If you're not satisfied with your order, we accept returns and exchanges within 30 days of delivery. The product must be unworn, unwashed, and in its original packaging. Please visit our Return Policy page for full details on the process.
How do I track my order?
Once your order has shipped, you’ll receive an email with a tracking number. Simply click on the link in the email to follow your order's journey.
Can I cancel or modify my order?
If you need to cancel or change your order, please contact us as soon as possible. Once an order is processed and shipped, we may not be able to make changes. Reach out to our customer service team, and we’ll do our best to assist you!
How do I contact customer service?
You can reach our friendly customer service team via email at support@soulsisteraustralia.com.au or by filling out the contact form on our website. We aim to respond within 24 hours.