Shipping policy
Shipping Within Australia
SoulSister is proud to offer shipping exclusively within Australia. All orders are processed and shipped using Australia Post to ensure reliable and timely delivery.
Processing Time
Orders are typically processed within 1-2 business days. During peak periods or sales events, processing may take slightly longer. Once your order has been dispatched, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Times
We offer the following shipping options through Australia Post:
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Standard Shipping: Estimated delivery within 4-8 business days
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Express Shipping: Estimated delivery within 2-4 business days
Shipping times are estimates and may vary due to factors beyond our control, such as weather conditions or postal delays.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. You can track your shipment through the Australia Post website.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact our customer support team at support@soulsisteraustralia.com.au. We will work with Australia Post to resolve any issues as quickly as possible.
Incorrect Address
Please ensure your shipping address is correct at checkout. SoulSister is not responsible for orders shipped to an incorrect address provided by the customer. If you realise an error, please contact us immediately.
Returns & Refunds
For information on returns and refunds, please refer to our Return Policy.
If you have any further questions regarding our shipping policy, feel free to reach out to us at support@soulsisteraustralia.com.au. Thank you for shopping with SoulSister Australia!